Yet another Comcast sucks post. Why? because they just suck!
To start off, I did feel as if I were a bit too blunt in my last post, but it was more for entertainment value than anything else, so just a few days after getting rid of their money-draining DVR, I come home one night to discover that the Internet isn’t working right. It’ll drop anywhere between 10-30% of packets on pings, accessing a site takes multiple attempts, and high data volume applications like Remote Desktop simply don’t work.
I’ve called their support line every single day except for yesterday, where it seemed to be working properly for once. Their techs are completely worthless. All they can do is determine after 15 minutes on hold that it’s a neighborhood problem and apologize. I’ve asked for the supervisor once. She was just as useless with the exception that 1/2 an hour later I see a swarn of Comcast trucks in the neighborhood, and recently, when I call support, they often have the automated outage message.
I spoke to my neighbors, and it is indeed a neighborhood issue. I can understand a few hours, or maybe a few days outage, but seriously, over a week of issues like this is getting beyond ridiculous. What the fuck is the problem? I don’t live in the boonies, there are businesses around that are also affected by this! I’d expect a cable operator given a monopoly over an area to have competent people and equipment available to deal with issues like this. Seriously, I am in need of more than apologies and outage credits. I want my internets!!!!!!!!!
Update
It seems that they’ve finally fixed it, it’s been working well since Wednesday night, although I see lots of Comcast trucks roaming around the neighborhood, so hopefully they’re not here to screw anything up again. Still, I am pretty pissed off that I had to live with that for over a week, in an area that boasts itself as the silicon valley of the north, in 2009. In a way I was lucky, going through the internet I noticed people with similar issues had to battle with Comcast for over a month. Absolutely ridiculous!
unhandledexception.net 
